A JobsPlus Community Champions' experience at the community engagement workshop

Hi, I am Balvinder Singh, a Community Champion for Jobs Plus. Jobs Plus supported my journey into employment in the administrative sector by providing me with temporary work to gain positive, practical experience. My goal is to upskill for future opportunities and strengthen my CV as I build my career.

As a Community Champion, I attended an event organized by Health Determinants Research Collaboration, focusing on health-based research. The event at Kumba Imani aimed to involve communities in discussions about local health issues.

This event was for the community from all around Liverpool to have a voice and come together, gathering information on the community’s health issues. It was also to help city councils decide where money and resources should be allocated regarding support for diverse communities within the Liverpool area. This is something that not only interests me, but I feel passionate about.

The information is needed to gain insight into how people’s health is affected within the local area. The focus was on job prospects, education, and environments for the local communities. This aligns with what I have been learning in Jobs Plus, as they are also examining people’s barriers.

The main reason for the research is to find out barriers and problems within these areas to obtain a better experience in accessing healthcare within the NHS for diverse communities. This is not often the case for many of the diverse communities, with 1in 10 who will have a good experience of the NHS, the rest have a different experience altogether.

The positive outcome of this event was to gain the support and help of the diverse communities who can help to change opinions and attitudes. This will help the NHS to involve more members in these diverse communities to access a better understanding of their needs whenever they need NHS services.

Exploring Liverpool and the Wirral: Building Confidence Through Travel with ESOL into Work

For many refugees and asylum seekers, navigating public transport in a new country can be overwhelming.

ESOL into Work – RNLI session

We are so lucky where we live to be close to the coast and have many beautiful beaches. However, that can lead to accidents happening in the water. If you come from a land locked country, the allure of the water, sparkling in the sunshine and the heat of an occasional heatwave in Britain might just tempt you into the water. You notice the red flags on the beach; they look pretty blowing in the breeze. You are unaware of the danger. You step into the water, it’s cold at first but you begin to paddle and enjoy the feeling of the sand beneath your feet. You get caught up in the feeling, it’s new, it’s exciting. You wade out a bit further, the sea is so calm, so relaxing. What you don’t realise, whilst you’ve been in the moment is that the tide is coming in and you have been cut off on a sandbank. You have no idea what to do…

We invited the RNLI in to give a presentation to our ESOL into work group as we knew it would be an important addition to our refugee and asylum project. The work we do around preparing the group for work is important however we also understand that helping our participants to have a greater understanding of not only their community, but local environment is just as important. It helps them to adjust and be safe in their new environment.
That’s why the session was so important. The RNLI used videos and visuals explaining the dangers of our coast. They brought different flags and explained what they mean in. The group were allowed to try on RNLI helmets and life jackets which they enjoyed. These practical and visual resources really helped the message to get across. The participants were able to point out dangers on the pictures.

They were taught the importance of learning how to float if they fall in the water accidentally. They were also made aware of the number for the emergency services. We can’t assume that people have the knowledge that we take for granted.
The RNLI also talked about their own experience of volunteering and how it enriches their lives. This led to them advising the group of opportunities that would be available to them. We want the group to understand that volunteering comes in many different forms and covers a wide section of society.

Fantastic feedback from the participant too:
‘I enjoyed the session, and I was able to ask questions about the beach and water safety.’
‘Trying on the helmet was fun.’
‘It made me realise that I need to be careful at the beach.’
‘I was able to share this information with my friends also from Ukraine.’

In a few weeks, we’re also heading over to the lifeboat station and combining some on-site learning with volunteering (which looks fantastic on a CV!). This visit will give participants a chance to see the RNLI team in action, explore the lifeboat station, and take part in meaningful volunteering activities that build confidence, community connection, and transferable skills.

Volunteering is a powerful way to gain experience, meet new people, and contribute to something bigger. For many in our ESOL into Work programme, it’s also a first step toward feeling truly at home in a new place.

We’re proud to support learning that goes beyond the classroom, helping people stay safe, feel cared for, lncluded, and discover new opportunities.

👉 Want to learn more about our ESOL into Work programme and how we support refugee and asylum seeker communities?

Drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Stephen first connected with Transform Lives Company (TLC) in 2021 after hearing about one of our online events. He signed up and met Sharon, one of our TLC coaches, who introduced him to our Workology programme and our Friday social gathering, Friyay!.

He felt genuinely valued and listened to - something that had been missing for a while. Though he’d been out of work for a few years, Workology wasn’t just about employment; it was about rediscovering yourself. At that point, Stephen didn’t have a clear plan, but he knew TLC was helping rebuild his confidence.

Later that year, Stephen found a job - but it wasn’t the right fit, and the experience knocked him back.

In 2024, he returned to TLC, knowing he’d find the right support. He joined our Lifeology wellbeing sessions, and that became a turning point. Through Lifeology, he gained fresh insight and started finding his direction again.

Stephen also took part in 1:1 coaching sessions with Bev. They explored career and volunteering options together, but nothing quite stuck - until they landed on Stephen’s passion for guitars. They talked about the idea of him teaching others to play, and Bev introduced the idea of pursuing a Level 3 teaching qualification.

Naturally, Stephen had doubts - he wasn’t sure if he could manage the workload. But together, they talked through worst-case and best-case scenarios. That mindset shift helped Stephen realise he was in control and could reach his goal.

And he did. Stephen completed his qualification and is now equipped to offer guitar lessons. But that’s not the end of the story. Inspired by his learning journey, he’s now set to start a CELTA course to teach ESOL (English to Speakers of Other Languages).

In Stephen’s Own Words

What have you learned through TLC?

“I’ve realised how the way I used to think was holding me back. I’ve developed more insight, more confidence, and I’m much kinder to myself. I wasn’t sure I could complete the course - but I did. I even started journaling in a TLC notebook, which helped me reflect and track my growth.”

What was the turning point?

“Volunteering at the library showed me what I could do, I knew I didn’t want to go backward. TLC’s encouragement was everything. They helped me create a plan when I didn’t have one.”

What would you say to someone thinking about joining TLC?

“Do it. TLC helped me talk things through, meet people, and find practical solutions to worries I’d kept to myself. They believed in me before I could. That made all the difference - and truly helped transform my life.”

TLC Says...

We’re so proud of Stephen. It’s been a privilege to walk alongside him on this journey. This is why we do what we do - seeing someone reconnect with their confidence and go after their goals.

Stephen once said he didn’t think he had what it took to finish the course, but he knew we believed he did. And sometimes, that little nudge is all you need. The rest was all him.

We can’t wait to see what Stephen does next. He’s got big dreams, and we’ve got no doubt he’ll reach them. Keep in touch, Stephen. We’ll be cheering from the sidelines.

Opening Doors to Opportunity: How Plus Dane Housing is Championing Guaranteed Interviews

At Plus Dane Housing, supporting local communities isn’t just about providing homes - it’s about creating opportunities

Guaranteed Interviews: Opening Doors to Good Work

At Transform Lives Company (TLC), we believe opportunity is the key to meaningful employment because we see it every day.