Open Awards - Administrator

Closing 30th October

If you'd like to apply for this vacancy, please speak to your Work Coach at your local JCP.

Open Awards provides qualifications and accreditation for training courses nationally. We are an Awarding Body and an Access Validating Agency for Access to Higher Education Diplomas. We are also and End-point Assessment Organisation for Apprenticeship Standards.

The key responsibilities of the Administrator role will be to provide business administration support to ensure the smooth running of Open Awards operations, working with Open Awards staff to ensure administrative systems and procedures are up to date and accurate and meet the needs of our customers and regulators.

Working within the Customer Service/Operations Team the role will include supporting the team to deal with incoming enquiries either via email or telephone and directing them to the most appropriate person.

Support the Open Awards teams by performing regular checks, running reports to ensure the database and portal contain accurate information and work with the relevant teams to ensure accuracy and currency is maintained.

The duties will also include providing support to print, post, scan and record paper-based assessments.

General Responsibilities include working with members of the Open Awards team to ensure service standards are met and supporting the various teams in the day to day administrative functions of Open Awards. Maintaining up to date records in the Open Awards database and network drives in accordance with policies and procedures is an important element of the role.

Open Awards are currently working remotely due to Covid19 but are aiming for a phased return and you may be required to work from the office in the interim as required.

We are looking for someone who will follow Open Awards policies and procedures accurately and reliably and support the organisation’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken.

Our Vision is: To change lives through learning.

Our Mission Statement is: To support educational achievement for all learners.

Our Values are: Excellence: To exceed standards in all we do, inspire excellence in our staff, centres and learners, and deliver a personalised customer service that surpasses expectations.

Respect: To foster a culture of respect and inclusiveness, being receptive to each other and customers, and acting with integrity.

Innovation: To listen, learn, discover and develop; to respond effectively to and invest in our staff, centres and learners.

Aspiration: We strive to be visionary and influential.

You will develop administration and IT skills, team-working and being able to work independently to complete assigned tasks.

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