The TLC Team

The directors and associates of TLC all share a common desire; to transform individuals, groups and communities for the better.

Each member is an expert in their field and brings their own mixture of talent, knowledge and experience to the team. Collectively we’ve secured and delivered multi-million pound contracts, won local and National awards, lectured at international conferences and advised local and National Government.

Together, we’ve built a great reputation for collaborating, creating and delivering results.

Tracy Fishwick - TLC

Tracy Fishwick

Managing Director

Tracy’s expertise spans public, private, social enterprise, voluntary and community groups.  Her biggest achievements include launching the People’s Powerhouse movement, leading a £52m jobs programme for 8,000 young unemployed people in Greater Manchester, securing NESTA Innovation funding for volunteering, social action and jobs, and of course creating Transform Lives Company in 2013!


Tracy is on the WISE100 2018 list of leading women in social enterprise, is a winner of the Lifetime Achievement Award, ERSA 2017 and is the Chair of Groundwork (Cheshire, Lancashire, Merseyside).  She is also (slowly) working towards her first 10k run!

Areas of Expertise: Employment and skills, inclusive growth, team development and training, social enterprise.

Lauren Bailey-Rhodes - TLC

Lauren Bailey-Rhodes

Operations Director

Passionate about: Developing innovative person centred employment programmes and improving industry standards.

Lauren manages the operational delivery of TLCs flagship programme GiveGetGo, developing key partnerships to roll out to new locations and regularly works with other organisations to increase their employment outcomes.


Lauren brings a wealth of practical experience and insight to create realistic and effective solutions to meet the demands of today’s job market…and to prove it, she was ERSA Advisor of the year 2013 and ERSA Innovation Award Winner 2015.  Progressing from providing intensive support to young people at Connexions where Lauren became NEET Manager before moving on to deliver 8000 new job starts for the Greater Manchester Future Jobs Fund. Lauren is a Level 3 Coach, trainer, offers diagnostic support to organisations delivering employability skills and is currently working towards becoming a Yoga Instructor.

Areas of Expertise: Employer engagement. Coaching. Train the trainer.

Charlotte McDonald - TLC

Charlotte McDonald

GiveGetGo Programme Manager

Passionate about: Transforming the way employability is delivered and putting people first in order to engage, energise and bring about positive change.

Charlotte manages GiveGetGo, bringing her unique perspective as an employer, practitioner and recruiter – introducing a modern take on traditional employability themes and coaching people with multiple employment barriers to achieve their goals.


Charlotte has over 15 years’ experience within employment and skills, firstly as a practitioner where she gained experience as an Advisor and Trainer working with those furthest removed from the labour market. She delivers inspiring training session to employability professions and beneficiaries alike and isn’t afraid to have those tough conversations.

Charlotte is also the Managing Director of the multi-award winning organisation Greengrape, a specialist consultancy which recruits, trains and supports welfare to work and training providers. You’ll often find Charlotte belting out a tune either with her choir or band in venues around Liverpool.

Areas of Expertise: Mindset change. Recruitment and selection. Training Delivery.

Sophie Stansfield

Training, Events and Admin Co-ordinator

Passionate about: Building relationships with people

Sophie is Level 2 IAG qualified and has a Level 3 in Business and Administration which she gained while working at the University of Liverpool. Sophie helped to deliver GiveGetGo from the start and after completing her apprenticeship joined the TLC team full time. Sophie works across all of the Transform Lives projects supporting the delivery team, helping participants on their journey into work and co-ordinating training and events.


Sophie co-ordinates all aspects of TLCs programmes from recruitment to starting volunteer placements to supporting with their job search. Sophie has become the TLC social media expert and is responsible for our marketing, comms and snazzy tweets! Sophie loves to travel, especially on European city breaks.

Areas of Expertise:Media & Communications, Events Management and Participant Engagement

Lee Fishwick - TLC

Lee Fishwick

Director: Training and Personal Development

Passionate about: bringing the latest training, coaching and mentoring techniques to people, and business.

Works on a one-to-one or group basis using mindfulness, NLP and accelerated learning techniques.  A proven track record of coaching individuals and teams in their journey toward excellence, higher performance and personal development.


Lee is our lead on all things education, training design and delivery, schools (primary and beyond) and teaching methodologies.

Specialist trainer in stress, anxiety and using the power of positive psychology.  Uses TakeTen and HeartMath performance measures, to support your stress transformation, reducing stress levels to maximise performance. Designs and creates projects, training and learning packages from inception to evaluation.

Lee is a lecturer at the University Centre, Blackburn College in coaching, mentoring and counselling; Governor, St Aiden’s Primary School, Knowsley and is currently working towards being a qualified Counsellor.

Areas of Expertise:  Resilience coaching. Developing high performing leaders. Design and delivery of bespoke teaching and training courses

Liz Wilson

Non-Exectutive Director

Passionate about: Creating imaginative training programmes to inspire teams and achieve extra-ordinary outcomes.

Works in corporate settings all over the world for major clients such as Google and brings a wealth of experience and insight in to our work.


Liz is expert at developing CSR programmes, engaging senior executives in mobilising ideas.

Liz has an extensive background in training and HR in the public and private sector.  Her innovative and creative mind brings fresh thinking to solving workforce and training problems for businesses across the world.  Working for the prestigious Impact International, Liz keeps our thinking up to date, relevant and creative and we are proud to have her as a key part of the tlc team

Areas of Expertise: Leadership and development. Corporate training needs analysis.

Fran Parry

Fran Parry


Fran Parry is a highly respected leader and strategist with 30 years experience across private, voluntary and public sector organisations – since 1998 in the employability, skills and education sectors. She is a very effective networker and project director and is recognised by senior stakeholders for her astute policy recommendations, “hands-on” approach to projects, networking skills, sound judgment and innovative ideas.


Fran’s particular interests are youth policy and social inclusion and she curates the annual Youth Employment Convention bringing together experts across the education, employability and skills field to debate and promote the interests of the UK’s young people.

Until 2015 Fran was a Board and Executive Director at CESI, the pre-eminent research and policy organisation working in employability and skills, where she led on communications, new business and partnerships. Amongst extensive Board experience she has made a major contribution to the creation of, and has also chaired, the leading membership organisations in the sector including ERSA (the Employment Related Services Association) and the IEP (Institute of Employability Professionals).

Fran is the owner and Managing Director of Bright Sparks Consultancy Ltd and an Associate Director of YEUK, PublicCo, the Learning & Work Institute and the Transform Lives Company.  She is a trustee on the boards of Fair Train and Gingerbread and is a Co-Director with Tracy Fishwick of WhatWorksInclusion, a project seeking to highlight and share good practice in the voluntary, community and social enterprise sectors.

Fran Parry

Dave Simmonds


Passionate about: Jobs, skills and welfare – getting policy and practice right for all.

Dave has worked in the field of labour market policy and welfare reform since 1984 and was the co-founder and Chief Executive of the Centre for Economic & Social Inclusion (UK) from 1995 to its merger in January 2016 to form the Learning & Work Institute. With over 30 years at the UK level in policy advice and decision-making, he has extensive knowledge of the UK’s welfare system and labour market programmes.


In 1994 he was interim Director for England for the ‘National Lottery Charities Board’ (now Big Lottery) and delivered their first grants. He held various posts at the National Council for Voluntary Organisations, where he was responsible for voluntary sector involvement in labour market programmes.

Dave was awarded an OBE in the honours list for summer 2005. He has been a special adviser to the House of Commons Work and Pensions Select Committee, an adviser to the OECD.

Areas of expertise: Employment, skills, and social inclusion strategy. Labour market programmes. Management team development and training.

Pauline Doyle


Passionate about: Challenging, supporting and empowering people to embrace positive change in their lives. Pauline is a Qualified Social worker, using a wide range of transformational techniques and systems including systemic therapy mapping change with creative leadership. Pauline is an expert in co-production working with people with significant and multiple barriers.


Until recently, Pauline was part of the Ventures Team, Big Venture Challenge, and is now part of the Unltd team of Coaches.

Areas of Expertise: Action learning, appreciative enquiry. Business and executive leadership, mindful coaching. Personal development coaching and mentoring.

Rachel Flood


Passionate about: Community regeneration and neighbourhood renewal, especially working with communities, engaging stakeholders and partners in the delivery of regeneration initiatives designed to improve quality of life.

During her career Rachel has been at the forefront of significant national initiatives, from establishing Local Strategic Partnerships to developing models of neighbourhood management and large-scale Total Place reviews.


Rachel combines strategic thinking and evaluation techniques with practical engagement.  She’s our lead on developing interactive training around family outcomes, has trained 1000’s of front-line workers and regularly runs workshops with staff and stakeholders.  She has pioneered the use of interactive DVDs to work with multi-disciplinary teams around improving outcomes for families.

Rachel has a Masters degree in Public Administration from the University of Liverpool and is a Board Member of the Liverpool Domestic Abuse Service.

Areas of Expertise: Social impact and evaluation. Community and neighbourhood renewal. Training.